Overview

Refund and Returns Policy

Ticket Sales Policy

• All Sales Final: All ticket purchases made through our official ticketing platform are final.
• No Refunds: Tickets cannot be refunded, exchanged, or canceled for change of mind or personal schedule conflicts.
• Event Postponement: If the festival is postponed, your ticket automatically transfers and remains valid for the new date.
• Event Cancellation: If the event is canceled entirely without a rescheduled date, a full refund will be issued to your original payment method.
• Lineup Changes: Changes to the vendor lineup, performers, or activities do not entitle ticket holders to a refund.

Apparel & Merchandise Policy

• Festival Ground Purchases: All apparel (t-shirts, hoodies, hats, etc.) purchased physically at the festival venue is final sale. Please inspect items and check sizing carefully before leaving the merchandise booth.
• Online Merchandise Purchases: For any apparel ordered online through CaribTix, returns or exchanges are only permitted if the item arrives damaged, defective, or if the incorrect size/item was shipped.
• Return Window: Damaged or incorrect online orders must be reported within 7 days of delivery.
• Condition Criteria: To be eligible for an online exchange or store credit, items must be unworn, unwashed, and in their original packaging with all product tags attached. 
• Exclusions: Custom-printed, personalized, or clearance festival items cannot be returned or exchanged under any circumstances.

Vendor Registration Policy

• Non-Refundable Fees: Vendor booth fees are final and non-refundable once booked to secure your allocated space.
• Strict Health Regulation: In compliance with local Health Department mandates, smoking is strictly prohibited inside or immediately around any vendor booths.
• Policy Enforcement: Vendors who violate the no-smoking requirement will face immediate closure of their booth without eligibility for a refund.
• Event Deferrals: If the event date changes, vendor registrations will automatically roll over to the new scheduled staging date.

Customer & Vendor Support

For any questions regarding your transaction, please contact the appropriate support team:

Vendor & On-Site Operations: For on-site booth inquiries, health guidelines, or physical merchandise issues, please contact the Vegan Vybz Fest team directly via the Vegan Vybz Fest Instagram Page.ribTix Help Desk or contact their customer service portal directly on CaribTix. 

Ticketing & Online Merch Support: For ticket issues, order confirmations, or online apparel billing inquiries, please submit a request via the CaribTix Help Desk or contact their team via support@caribtix.com.